Return & Refund Policy

Last updated: 24 June 2026

At ECW (Edirisingha Cushion Works), part of the Edirisingha Group of Companies, much of our work is custom and made to order for your specific vehicle. This policy explains when returns, exchanges or refunds are possible, and how to request one. By placing an order or booking a service with us, you agree to this policy.

1. Custom and bespoke work

Vehicle modification, customization, and interior/upholstery (cushion) work is carried out to your specifications and cannot be returned or refunded once work has begun, because such work cannot be resold or reused. Please review and confirm all designs, materials, colours and measurements before approving your order. Once you approve and we commence work, the order is considered final.

2. Deposits and advance payments

Deposits and advance payments cover materials, scheduling and preparation. They are non-refundable once work or material procurement has started. If you cancel before any work or procurement has begun, we will refund your deposit less any costs already incurred. [Specify your deposit terms, e.g. deposit is non-refundable after ____ days / once materials are ordered.]

3. Cancellations

If you need to cancel a booking or order, please tell us as soon as possible. Cancellations made before work or material procurement begins may be eligible for a refund of amounts paid, less any costs we have already incurred. Cancellations after work has started are charged for the work completed and materials used up to that point. [Insert your cancellation window, e.g. cancel at least ____ hours before your appointment.]

4. Products and accessories

Standard, unused products or accessories purchased from us (that are not custom-made) may be returned or exchanged within [7] days of purchase, provided they are unused, in their original condition and packaging, and accompanied by proof of purchase. Items that have been fitted, modified or used cannot be returned. Certain items may be non-returnable for hygiene, safety or supplier reasons; these will be identified at the time of sale.

5. Workmanship issues and warranty rework

We stand behind our craftsmanship. If you believe there is a defect in our workmanship or in a product we fitted, please contact us within the applicable warranty period. Our standard remedy is to inspect the work and, where the claim is valid, repair or redo it at no additional cost — rather than provide a refund. Warranty does not cover normal wear and tear, misuse, accidental damage, unauthorised alterations, or work affected by third parties or customer-supplied parts. [Specify your warranty period and what it covers.]

6. How to request a return, exchange or refund

To make a request, contact us using the details below with: your name and contact information, your invoice or booking reference, the item or service concerned, and a description (and photos, where relevant) of the issue. We will review your request and respond with the next steps. Approved returns of physical products should be brought to our premises in their original condition.

7. Refund method and timing

Where a refund is approved, it will be issued using the original payment method where possible, or another agreed method. Please allow a reasonable processing period for the refund to be completed. [Specify your refund processing timeline, e.g. within ____ business days of approval.]

8. Non-returnable items and services

The following are generally not eligible for return or refund: completed or in-progress custom work; made-to-order interiors, cushions and upholstery; installed parts and accessories; used or fitted items; and services that have already been performed.

9. Changes to this policy

We may update this Return & Refund Policy from time to time. The current version will always appear on this page with a revised “Last updated” date.

10. Contact us